Solvea

Freemium

Solvea is a help desk and business phone platform for small service teams. It puts AI phone answering, email, SMS, and live chat into one inbox.

You set it up by describing your business in plain English. The AI builds your receptionist from that description. No scripts, no flowcharts.

It is built for Customer Support work. It is not a general tool.

Open it if you run a small service business and miss calls to voicemail. Skip it if you need outbound calling or enterprise multi-location support.

These are the people who get the most from it.

• Small service businesses (1-20 people) with 50-500 inbound contacts monthly: You stop losing leads to missed calls. The AI picks up when you cannot.
• Solo entrepreneurs who cannot afford a full-time receptionist: You get 24/7 coverage without a salary. You handle calls while you do the work.
• Businesses where calls are routine: Appointment booking, hours, pricing, and service questions auto-resolve. Your time goes to complex cases only.
• Companies currently missing 30-50% of calls: You capture leads you used to lose. Voicemail stops being your default.
• Dentists, medspas, HVAC/plumbing, salons, law firms, real estate agents: You serve clients who call. The AI knows your scheduling and pricing.
• Small Shopify teams drowning in multi-channel support: You unify phone, email, SMS, and chat. One inbox replaces four tabs.
• Teams needing SOC 2 compliance without enterprise overhead: You check the security box. You do not hire a compliance team.

These are the parts that keep working after you set them up.

• Multi-channel memory: The AI remembers a customer who emailed Tuesday and called Thursday. You pick up the conversation without repeating yourself.
• Under-three-minute setup: You describe your business in English. The AI builds your receptionist. You test it the same hour.
• Generous free tier: You get 50 customers per month with full features. You try before you buy.
• Real-time calendar integration: It hooks to Google Calendar and books appointments while you work. You do not double-book.
• Smart call routing for urgent situations: It sends SMS alerts for emergencies. You catch what matters fast.

The path is short.

1. Open the app and describe your business in plain English.
2. Connect your Google Calendar and any CRM you use.
3. Test with a real call to hear how it sounds to customers.
4. Check the unified inbox for emails, SMS, and chat that came in while you worked.
5. Review transcripts and summaries for any calls you missed.

Skip it when the fit is wrong.

• No outbound calling: You cannot make follow-up calls or proactive outreach. It is inbound-only.
• AI voice is detectable: Older callers may hang up when they hear it. You lose some leads by default.
• No published pricing: You must contact sales for paid tiers. You cannot compare costs without a call.
• Struggles with emotional or complex calls: Negotiations and nuanced judgment still need you. The AI escalates.
• Free phone number expires: You lose your number after 7 days if you do not upgrade. Plan your testing window.