Fireflies.ai

Freemium

Fireflies.ai is a transcription and meeting notes tool that joins your calls and turns them into searchable text. It works with Zoom, Google Meet, Teams, Webex, and Skype.

You get transcripts, action items, and an AI assistant called AskFred that can search across your past calls. It also pushes notes into CRMs like Salesforce and HubSpot.

The free plan has real limits. Paid plans start at $10 per user per month if you pay yearly.

Open it if you run back-to-back meetings and need to find what was said later. Skip it if you work mostly with long audio files or need strict privacy controls.

It fits when your day is built around live calls and you need to track what happened without writing it all down.

• Teams across multiple video platforms: You cover Zoom, Meet, Teams, and others without switching tools. One bot joins them all.
• CRM-integrated meeting workflows: Your call notes land in HubSpot or Salesforce automatically. You skip manual data entry.
• Sales teams: You get talk ratios, sentiment tracking, and coaching features built for reps. The CRM sync saves 10-15 minutes per call.
• Teams with back-to-back calls who need to query across meetings: AskFred lets you search weeks of conversations for one decision. You stop digging through scattered notes.
• Remote teams needing a searchable archive: Every conversation becomes a record you can search by keyword or speaker. You find past agreements fast.
• Budget-conscious professionals and small teams: The entry price is lower than competitors like Gong or Chorus. You get core features without enterprise cost.
• Recruiting and HR teams: ATS integrations with Greenhouse and Lever help track candidate conversations. Notes sync to your hiring system.
• Users who mainly want to find specific moments in clear audio calls: The search pulls exact timestamps when speech is clean and speakers do not overlap.

After using it for a few weeks, these are the parts that stick with you.

• Cross-meeting search: You can ask AskFred about decisions made in calls last month. It pulls answers from your full history, not just one transcript.
• CRM auto-logging: Every meeting pushes to Salesforce or HubSpot with notes attached. You stop copying and pasting after each call.
• Broad meeting platform support: One tool covers Zoom, Meet, Teams, Webex, and Skype. You do not need different apps for different rooms.
• Sentiment and topic analysis: You see talk ratios, filler words, and emotional tone. Managers use this to coach reps without listening to full recordings.
• Fast AI summaries: You get bullet points with expandable details within minutes of a call ending. You catch up on meetings you missed.

It does not fit every situation. These are the hard limits.

• Free plan restrictions: You get unlimited transcription only if you let Fireflies auto-join every meeting and invite participants. Say no, and you lose the feature.
• Speaker attribution errors: In crowded calls with overlapping voices, action items get assigned to the wrong person. You still check the transcript.
• Complex AI credit system: Credits are pooled per team, not per seat. Run out, and you auto-subscribe to paid packs. You must track usage actively.
• Visible bot in every meeting: A "Fireflies Notetaker" joins as a guest. Clients notice and sometimes change how they speak.
• Recording reliability issues: The bot fails to join about 10% of scheduled meetings or drops out during device switches. You cannot trust it blindly.